NPC held a training programme on non-discriminatory customer service for 29 government officers and local government authority representatives in Muttur in the Trincomalee District, which included identifying perceptions of discrimination, sharing experiences and learnings on best practices in providing quality, non-discriminatory customer service and examining ways to rectify discriminatory practices. The programme was conducted under NPC’s Social Cohesion and Reconciliation Activity (SCORE).
Participants identified solutions based on their experiences. Mr. M.S.M. Niljam, a Development Officer, said, “The training programme inspired me to deliver inclusive services to the public and changed my attitudes.”
Mr. Naushad, a Grama Niladhari officer, said he delivered different types of services to villagers and believed that the training would help him to provide more inclusive services. He thanked NPC for giving him the chance learn about the concept. Najeer Kuththus, a Skills Development Officer, said, “It is very important to know about this subject because I have a duty to provide a quality service to the public as a civil servant.” Anthony Dhasan Dayalini, a Development Officer, said, “We all have a social responsibility to mitigate these types of discriminatory practices for a better future.”